Refund Policy
Before Your Order Ships
Whether you paid the $399 deposit or the full price, everything you have paid is fully refundable at any time before your product ships — no questions asked, no fees.
To cancel and receive a refund, email contact@lucenrobotics.com from the email address used at checkout with your order number. We will confirm the cancellation and issue a full refund of all amounts paid to your original payment method within ten (10) business days. Depending on your bank, the refund may take additional days to appear on your statement.
If Our Shipping Estimate Changes
If we cannot ship within the estimated window stated at the time of your pre-order, we will notify you before it ends with a revised date. You may keep your order or cancel for a full refund of everything you have paid. If the new date is more than thirty (30) days later, we will cancel and refund your order automatically unless you tell us you want to keep it. Refunds for delays are issued within seven (7) business days. The details are in section 3 of our Pre-Order Terms.
Pre-Shipment Invoices
If you have paid your pre-shipment invoice (the balance, shipping, and taxes) and your order has not yet shipped, you may still cancel for a full refund of all amounts paid.
After Delivery
- Defective or damaged on arrival: Contact us within fourteen (14) days of delivery. We will, at our option, repair, replace, or refund the affected product, and we will cover return shipping for confirmed defects.
- Warranty service: After the 14-day window, defects are handled under the product warranty provided with your shipment.
- Change of mind after delivery: Because our products are specialized research hardware, we do not accept returns of non-defective units after delivery unless required by applicable law. If you have a problem, contact us — we will try to find a solution.
How Refunds Are Issued
All refunds are issued in full to the original payment method. We do not deduct payment-processing fees from your refund.
Contact
Lucen Robotics, Inc., 2 Marina Blvd B300, San Francisco, CA 94123 — contact@lucenrobotics.com