Refund Policy
Pre-Order Deposits
Your $399 pre-order deposit is fully refundable at any time before your product ships — no questions asked, no fees.
To cancel and receive a refund, email contact@lucenrobotics.com from the email address used at checkout with your order number. We will confirm the cancellation and issue a full refund of the entire deposit amount to your original payment method within ten (10) business days. Depending on your bank, the refund may take additional days to appear on your statement.
If Our Shipping Estimate Changes
If we cannot ship within the estimated window stated at the time of your pre-order, we will notify you with a revised estimate. You may keep your reservation or cancel at any time for a full refund of your deposit.
Balance Payments Before Shipment
If you have paid your balance invoice and your order has not yet shipped, you may still cancel for a full refund of all amounts paid (deposit and balance).
After Delivery
- Defective or damaged on arrival: Contact us within fourteen (14) days of delivery. We will, at our option, repair, replace, or refund the affected product, and we will cover return shipping for confirmed defects.
- Warranty service: After the 14-day window, defects are handled under the product warranty provided with your shipment.
- Change of mind after delivery: Because our products are specialized research hardware, we do not accept returns of non-defective units after delivery unless required by applicable law. If you have a problem, contact us — we will try to find a solution.
How Refunds Are Issued
All refunds are issued in full to the original payment method. We do not deduct payment-processing fees from your refund.
Contact
Lucen Robotics, Inc., 2 Marina Blvd B300, San Francisco, CA 94123 — contact@lucenrobotics.com